PayPal - You do not need to open an account with PayPal to make a purchase. You can use any major credit card that PayPal accepts through thier portal.
State of Washington - 8.8% Sales tax will be added to all orders that are shipping to the state of WA.
US Residence - USPS is the standard shipping method for all orders. Shipping is a flat fee no matter how many ornaments purchased in a single order, and includes a handling fee.
International Residence - Shipping is available in most countries. Please inquire within and provide the number of ornaments interested in, and your country code. A shipping quote will be emailed to you. This is only a quote and shipping costs will/may fluctuate depending on your order.
Delivery Times - All orders ship from the state of Washington. Delivery times are typically 3-5 business days. Delays in delivery can occur due to bad weather, natural disasters or if shipping around a major holiday. This is all out of QKO's control.
Delivery Times - All orders ship from the State of Washington. Delivery times shipping outside of the U.S. can take up to six weeks. Delays in delivery can occur due to bad weather, natural disasters or if shipping around a major holiday. This is all out of QKO's control.
Customs / VAT - INT'L Customers Only
It is the buyers responsibility to pay any duties and taxes to their government when purchasing from my shop. A customs shipping label will be attached to your package and marked as "Merchandise". You may also experience delays once it reaches customs and QKO is not responsible if package is opened by a customs agent if inspection is required.
Due to the nature of the ornaments being custom made and non re-sellable, you must cancel your order within 24 hours to get a full refund. Ornaments already in production or have shipped will not receive a refund. All sales are final at that point.
Quality and care goes into each ornament I make for my customers. If you receive an order that is not correct because of my error, I will gladly replace your ornament with no additional cost. A refund or replacement will not be granted if I have fulfilled your order as specified.
The safety of your children and pets always comes first with me, and even though my ornaments are constructed very well and tightly, they do contain over 200 straight pins. When displaying your ornament, it is advised that you place it high up on your Christmas tree, or on a shelf where little hands and paws cannot reach. These ornaments are for decoration only and are NOT toys for anyone to play with!
Quilted Keepsake Ornaments cares about your privacy. When you make a purchase in my shop, I do not have access or see any of your financial information. During checkout, you will be taken to Paypal.com website portal to complete your purchase with your payment method.
The name/address and email address you provide is stored on my website. It is only collected to complete your transaction and if you want to register to use the wishlist or view purchase history. QKO will never share or sell your information to anyone.
Customer Ornaments and Photos
Quilted Keepsake Ornaments has the right to use your completed ornament image and photo of your pet(s) to create product photos for my website and social media. I will NOT use any photo for product use if the image contains children or adults without the consent of the owner, with the exception of stock photos as those are paid licenses.
Copyright - Stock Photos
This website and its contents are copyright of Quilted Keepsake Ornaments. You may save only the images of the completed ornaments on social media as long as you are not claiming them your own. You must link the image back to www.quiltedkeepsakeornaments.com. All other images are prohibited.
QKO has purchased the licenses on all stock photos you see on this website. Please do not copy those images as it is an infringement on the copyright owner as well as myself who has paid for using these images. At the end of this page, I have listed the copyright owners if you are interested in purchasing your own license for use of their images.
♦ When choosing a photo for your ornament, be sure the subject(s) in the photo are up close and not blurry. Also make sure there is ample air space around the subjects to ensure cropping does not cut off portions of the main focus. This will ensure I can get a good head shot of the subject matter.
♦ The further away the subject(s) are in the photo, the less you will be able to see them on the ornament. Do not crop your photo. I will do that during the editing process.
♦ If you need to scan your photo in order to send it electronically, be sure your printer is set to a minimum of 300 dpi. Anything less could decrease the quality of the photo during the editing process.
♦ If you are not sure your photo is will work with the ornaments, feel free to send me your photo prior to purchasing and I will check it out for you. You can send your photo here: renee[@]quiltedkeepsakeornaments.com Be sure to remove the brackets before and after the @ sign.
♦ After You Purchase Your Photo Ornament:
You can email me your photo at renee[@]quiltedkeepsakeornaments.com along with the name of your pet and if you want a date or caption, you can also include them in the email. Please verify the name and date as that is what you will see on the ornament.
♦ Important Public View Disclaimer:
For custom photo ornament purchases, I may use the final product for marketing purposes on my website, Facebook page, Twitter or any other social site or selling venue I am a member of. If you do not want your photo to appear in public, please make sure you contact me to request that the photo be private to public view. If this request is made in writing, the photo will be covered with a silhouette image.
For any questions regarding the above policies, please contact me and I'll be happy to assist you.