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FAQs

If you have further questions after reading the FAQs below, please send me an email.

Where do I send  my pet photo?   After completing checkout, send your photo to    quiltedkeepsakeornaments[@]yahoo.com  (be sure to remove brackets)

How do I know if the quality of my photo will work?   If you would like me to check the photo quality prior to you purchasing the ornament, you can send it to me via the email above.  Include Subject Line:   Verify Pet Photo.

I don’t have a digital photo, only a hard copy.   If you have a printer, you can scan the photo.  Be sure the printer scanner is set to 300 dpi.  If you don’t have a printer, you can have a friend scan it for you or take it to a retail store such as Office Max, Staples, etc…  After you scan the photo, send it to me and I’ll verify the quality before you make the purchase.

The background on the photo is a bit busy.  Is this ok?    I use a photo editor to crop the photo and typically do not touch the background if it’s not necessary.  With that said, if the background is too busy and over shadows your pets head shot, or if the background color blends to much with the pets fur, I may remove it completely and make the background a neutral color.  My main focus is your pets head shot and I will crop the photo as much as I can to ensure I get that adorable face up close.

Can I add anything else other than my pets name on the back?   Yes, you can also include a date or date range as well as a short caption or epitaph for memorials.   Date and caption are always optional.  Keep in mind, if using full month, day and year in the ornament, it will require a smaller font size in order to fit all characters within the space.    

Is it okay if my photo includes two pets or me and my pet?    Yes, you may send a photo with multiple subjects in the photo as long as it allows me to crop without cutting any one out of the photo.  To be sure though, please submit your photo prior to making the purchase so I can verify. 

What is the size of the ornament?   I use a 3″ diameter foam ball, so the completed ornament will be just slightly bigger, approx 3.5″-4″.  

Can you ship to another address?  Yes, you can specify the name and address in the “shipping address” during checkout.         

Do you gift wrap?  Yes, if this is a gift that is shipping to another address, I will be happy to gift wrap it for you at no extra cost.  

When will my ornament ship?    I make the ornaments on the weekends and they typically ship the following Monday or Tuesday.  Excluding holidays.

Do you ship Internationally?  Yes, however if you are outside the U.S and Canada, please contact me for a shipping quote.  I will need to know how many ornaments you would like calculated into this cost as well as the Country it is being shipped to.